Privacy policy

Effective Date: [1^st August 2025]

In this Privacy Policy OYL Therapy Enterprise is referred to as (“we”, “our”, “us”) and User is referred to as (“you”, “your”, “customer”).

OYL Therapy Enterprise respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or interact with our services.

 

1. Information We Collect

a) We may collect the following categories of personal information:

b) Personal Identification Information: Name, phone number, address, email address, CNIC, etc.

c) Transaction Data: Details of your purchases, shipping and billing addresses, payment method (processed securely via third-party gateways).

d) Technical Information: IP address, browser type, device identifiers, operating system and usage patterns.

e) Communication Data: Any information you provide when you contact us, including queries, reviews or feedback.

 

2. How We Use Your Information

We may use your personal information for the following lawful purposes:

a) To process and deliver orders placed through the Website.

b) To manage your account and provide customer support.

c) To send order confirmations, delivery updates or promotional offers (only with your consent).

d) To improve our website functionality, user experience and product offerings.

e) To comply with applicable laws, legal obligations or regulatory requirements.

 

3. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

a) Your consent;

b) Performance of a contract (i.e., to fulfill an order);

c) Compliance with legal obligations;

d) Legitimate business interests (e.g., to improve our services or prevent fraud).

 

4. Sharing and Disclosure of Information

We do not sell or rent your personal information to any third party. However, we may share your data with:

a) Trusted third-party service providers (e.g., payment processors, logistics partners) strictly for fulfilling your orders or providing website-related services.

b) Law enforcement or regulatory bodies, where required by applicable law or court order.

c) In connection with a potential or actual business transfer, merger or acquisition (subject to confidentiality).

 

5. Data Security

5.1. We implement appropriate measures to safeguard your personal data, including:

a) Secure servers and encrypted data storage as built in the website hosting platform;

b) Access controls and password-protected systems as built in the website hosting platform;

c) Regular monitoring for vulnerabilities.

5.2. However, no online transmission or storage system is fully secure. We disclaim liability for unauthorized access beyond our reasonable control.

 

6. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law (e.g., for accounting, taxation or legal compliance purposes).

 

7. Your Rights

Subject to applicable Pakistani law, you have the right to:

a) Request access to your personal data;

b) Correct inaccurate or incomplete data;

c) Request deletion or restriction of your data;

d) Withdraw consent where processing is based on consent (without affecting prior lawful processing).

e) To exercise any of these rights, please contact us at [oyltherapy@gmail.com].

 

8. Cookies and Tracking

Our Website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can adjust your browser settings to decline or remove cookies. Please note that disabling cookies may affect website functionality.

 

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe we have collected information from your child, please contact us for prompt deletion.

 

10. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to such external sites. We encourage you to review their respective privacy policies.

 

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Continued use of our Website constitutes your acceptance of the updated policy.

 

12. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy, please contact:

OYL Therapy Enterprise

121 – D- Sui Gas Society, Phase 1, Lahore Cantonment, Lahore.

Email: oyltherapy@gmail.com.

Phone: +92-327-4886233

 

13. Disclaimers and Limitation of Liability

At OYL Therapy Enterprise, we work hard to keep your personal information safe and secure. However, please read the following disclaimers carefully:

a) No Absolute Guarantee of Security

While we use reasonable security measures to protect your personal information, no system can guarantee 100% security. We cannot be held responsible for any loss, misuse, unauthorized access or alteration of your data that occurs beyond our reasonable control (such as hacking, phishing, malware, or third-party interference).

 

b) Accidental or Unintentional Disclosure

We do not knowingly disclose your data to unauthorized parties. However, in rare cases of human error, technical glitches or cyberattacks, accidental disclosure may occur. In such events, we shall take all lawful and reasonable steps to contain the situation but disclaim liability for damages arising from such incidents unless caused by our gross negligence or willful misconduct.

 

c) No Warranties

We make no express or implied warranties regarding:

Uninterrupted or error-free operation of our Website;

Absolute protection of your personal data;

Compatibility or reliability of our systems with your devices or software.

Use of our Website and services is at your own risk, and all information is provided “as is” and “as available.”

 

d) Limitation of Liability

To the fullest extent permitted by Pakistani law, OYL Therapy Enterprise shall not be liable for:

a) Any indirect, incidental, special, or consequential damages;

b) Any loss of data, income, goodwill, or profits arising out of the use or inability to use the Website or its services.

c) In all cases, our total liability shall be limited to the lesser of:

d) The price paid by you and received by us for the product(s) in question or PKR 5,000 whichever is lower. This limitation applies even if we have been advised of the possibility of such damages.

e) No Unilateral Guarantees

You agree that you are not relying on any representation, guarantee or promise made outside of this Privacy Policy or our Terms & Conditions. We disclaim all warranties unless explicitly stated in writing.